Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Search

Categories

Account Problems (4)	DNS (2) All things Domain and IP related	Email (2) Setup, configuration, forwarding etc.
Getting Started (3) Start here for the most common questions we get asked!	Site Administration (7) Administering your account, backing up, creating domains and databases.

Most Popular Articles

Updating your Nameservers / Changing DNS
Why do I need to do this? If you bought your domain name from someone other than ourselves you'll need to change the nameservers / update the DNS...
Views: 125

How long before my website is on your servers?
As discussed in our article about updating DNS and changing nameservers, this change can take anywhere between 24 and 72 hours. In the meantime,...
Views: 123

Not Receiving Email
The first thing we always check in this scenario is that you actually should have received some! On a number of occasions we've been asked to...
Views: 123

Create a new Email Account
One of the first things you'll probably want to do is create your new email account! 1. Login to Your cPanel Account 2. Click the Mail...
Views: 122

Updating your Contact Information
You should ensure that your contact information is updated and valid in both cPanel (so you receive system notifications) and our Client Zone (so...
Views: 110